Return Policy

1. Exchange must be made within 3 days after customer received the item and can only be made for item purchased in full amount (not purchase during Raya season/promotion/discounted price)
*No exchange allowed during festive season due to overwhelming order & postage
2. Exchange with different design is not allowed
3. Do not remove the tag, we will not be able to exchange your item without original tag
4. Do not make any alteration to the item received as we will not accept any return and exchange when you change the original condition of the item
6. Postage cost of return and exchange must be bourne fully by the customer
7. For any complaint and feedback raised after the 3 days of grace period will not be entertained
8. Complaint on defect item product(s) or promotion/discounted price will not be entertained
9. No exchange size once you have made a purchase (for preorder item only)
10. Once payment has been made and date has been confirmed, customers are NOT ALLOWED to change pickup date/postage as it might effect another customer pick up date.

Refund Policy

1. We DO NOT offer any refund policy. Only exchange will be allowed with the same or higher price of the original item.

2. Please refer to our off white colour code before purchase any of the off white bridal collections.(Please refer in our T&C highlighted in our instagram highlight) For our ‘Bhaju Melayu’ collection please be aware that the collars may appear slightly darker due to the stiffening material used.

3. For any Raya collection/discounted/promotion price, we do not offer any refund/exchange.

Deposit Policy

1. Deposit are non-refundable
2. Once payment has been made and date has been confirmed, customers are NOT ALLOWED to change pickup date/postage as it might effect another customer pick up date.
3. Full amount of the total purchase is required upon receiving the item

Cancellation Policy

1. Any cancellation order is not allowed.
2. Customer can exchange item with the same price or size only (Only for readystock item & for item in full amount only. Item purchased during Rintisan Raya/discounted/promotion price, defect item product(s) are not eligible to exchange).

Privacy Policy

Tujoh Kuntom has developed this privacy policy to let you know how we collect and use the personal information you provide to us while visiting our web site (the “Site”). By visiting the Site, you accept the practices described in this Privacy Policy.

This privacy policy describes the personal information we collect about you, why we collect it, how we use and protect it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use your information. By providing your personal information to Tujoh Kuntom, you are consenting to the manner in which we collect, use, disclose, protect and otherwise manage that information. Your continued use of our website constitutes your consent to be bound by the revised policy.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

We may collect personal information from you, such as your name, email address, postal address, phone number, or credit card number when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone and in our stores. We may combine all of this information with information about you that we acquire from our joint marketing partners and from unrelated third parties.

If you elect to connect your social media account to your Tujoh Kuntom account, certain information will be shared by your social media account with Tujoh Kuntom such as your name, gender, profile picture, list of friends, your profile, likes and data.

How does Tujoh Kuntom used my personal data? To process and fulfill your order, including sending you emails to confirm your order status and shipment. To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications. To administer and fulfill our contests and other promotions. To help us learn more about your shopping preferences. To help us address problems with and improve our site design, products and services. To enhance your shopping experience in our stores, through our catalog or online. To contact you if necessary

Does Tujoh Kuntom share my personal information? We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information. We may share your information when we team up with another company to jointly offer or provide products, services, contests, or promotions to our customers. We may share your information to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Tujoh Kuntom  or others. In the unlikely event of a sale or merger of Tujoh Kuntom  or any of our businesses, assets or brands, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.

How Does Tujoh Kuntom Collect Other Information? We and our third party service providers may collect Other Information through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version and Internet browser type and version. We use this information to ensure that our website functions properly.  When you visit the Tujoh Kuntom website, we collect information to improve the content of our website for marketing and promotional purposes. Each time you visit our website, our web server automatically recognizes your IP address, monitor resolution and what type of browser you are using. We collect the e-mail addresses of those who communicate with us via e-mail, and collect customer information gathered in the course of joining our online member base and/or processing sales transactions.

How do we protect your information? We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site uses security measures in order to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Terms & Condition

Tujoh Kuntom would like you to take some time to understand the terms and conditions of our website. When shopping on tujohkuntom.com, Tujoh Kuntom understands that you the shopper has read and understood all the terms and conditions of our site. Tujoh Kuntom has all rights to change, update, and modify any changes to the website without any prior notice. It is your responsibility to understand Tujoh Kuntom terms and conditions when using our site. All terms and conditions are effective unless you are terminated by tujohkuntom.com meaning you will no longer be able to purchase from our site. You are not allowed to use tujohkuntom.com or for any illegal or unauthorised purpose.

This website is operated by Tujoh Kuntom throughout the site, the terms “we”, “us” and “our” refer to Tujoh Kuntom. Tujoh Kuntom offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland Malaysia and subject to any delays resulting from postal delays or force major for which we will not be responsible.

Shipping Policy

HOW LONG AFTER I PLACE AN ORDER WILL IT BE SHIPPED?

All online purchase placed Monday through Friday will be packed and shipped within 2-3 business days of the order. Orders shipped outside of the Malaysia can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges. Please Note: During sale periods, processing time for standard shipping may be delayed due to an influx in orders.

TUJOH KUNTOM WILL NOT RESPONSIBLE FOR :
  • Delays with shipping due to courier error.
  • International Duties or Customs charges
  • Products that are lost/damaged in courier. The courier will be responsible for any of the lost/damaged. Contact the courier service if your product have any trouble during delivery.
  • Products marked delivered by the courier. You will need to contact the courier to obtain information regarding your parcel.
  • Parcel(s) delivered to the wrong address due to an incorrect address entered by the customer at checkout.

 

LOCAL & INTERNATIONAL DELIVERY

LOCAL DELIVERY (WITHIN MALAYSIA)

Semenanjung Malaysia : RM9 (Ninjavan)

Sabah & Sarawak : RM21 (Ninjavan)

*depends on item weight

INTERNATIONAL DELIVERY (WORLDWIDE)

Singapore is ship using Ninjavan, while Australia/Indonesia are ship using Poslaju. Order processing will take 3-5 working days (excluding public holidays and weekends) before being shipped out. Once it has been picked up, the transit time will take around 7-14 working days.

Singapore : RM40 (Ninjavan) *depends on item weight

Indonesia : RM100-RM150 (Poslaju) *depends on postcode

Australia : RM200-RM250 (Poslaju) *depends on postcode